1. Workmanship & Configuration Guarantee

Crafted Home Tech guarantees all physical installations and custom software configurations against deployment and workmanship defects for a period of thirty (30) days following the project completion date (the "Stability Window"). During this period, we will diagnose and resolve any configuration bugs, integration errors, or physical installation defects directly related to our deployment at no additional charge.

Warranty support is initiated remotely. If an on-site visit is required to resolve a covered workmanship defect, it will be completed at no cost to the client.

2. Exclusions from Free Support

This guarantee applies strictly to the systems exactly as configured, tested, and delivered by Crafted Home Tech. The complimentary support under the Stability Window does not cover, and standard hourly rates will apply to, the troubleshooting or repair of issues caused by:

• User Alterations: Client-initiated modifications to network routing, firewall rules, VLAN configurations, database directories, server credentials, or Docker/container templates.

• Unapproved Hardware: The addition of third-party network hardware or smart home devices that disrupt or conflict with the managed network architecture.

• External Outages: Failures caused by Internet Service Providers (ISPs), public utility power events/surges, or service outages of third-party platforms (e.g., Plex, Apple, or Google servers).

• Software Updates: Automated or manual updates to operating systems, device firmware, or third-party applications that introduce bugs or breaking changes after our hand-off.

• Hardware Failure: Physical product or component failures. Physical hardware is covered solely by the respective manufacturers' warranties.